- What is your company?
- Where are you located and what is your contact information?
- How long does shipping take? How often do you load?
- What are your shipping rates?
- Is there a weight limit?
- Are there any shipping restrictions?
- What can I ship?
- Will I be taxed for my shipment?
- How do I go about doing this?
- Where can I have my box delivered?
- How do I pay for shipping?
Q. What is your company?
A. Forex Cargo is a licensed and bonded ocean transport intermediary, Non-Vessel Common Carrier (OTI-NVOCC) that specializes in the transport of househould goods and personal effects to the Philippines, via ocean cargo. The cargo business was established in the USA in 1987 and now serves the shipping needs of the Global Filipino in 4 continents.
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Q. Where are you located and what is your contact information?
A. We are located at 12820 S. Main St., Los Angeles, CA 90061. This is the main warehouse where your orders can be delivered, consolidated, repacked and shipped.
Our contact numbers are:
In Manila, our address is
- 32 Santan St., Brgy Fortune, Parang Marikina.
- Our phone numbers are:
- 998-8037; 941-2520; 934-2040
- Contact person: Vicente Reyes.
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Q. How long does shipping take? How often do you load?
A. Shipping usually takes 3-4 weeks from Los Angeles to Metro Manila via ocean cargo. We load 5-8 containers a week, more when needed.
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Q. What are your shipping rates?
Rates differ according to the size of the box.
Our boxes are:
Green box (non commercial box): 26” x 22” x 17”------------$65
Blue box (regular box): 23” x 20” x 17”------------------------$55
Red Box (medium box): 23” x 16” x 17"------------------------$45
Bulilit box: 18” x 16” x 9”-----------------------------------------$35
Any box smaller than the bulilit----------------------------------$25
There is an additional $5-$10 handling fee for repacking, consolidating smaller items into a bigger box. Furthermore, additional charges will apply if packages need to be picked up from a house or a supplier. Charges will depend on factors like the size of the box, area where the box will be picked up, and if the box is ready for delivery or if the items need to be repacked and consolidated.
These rates apply to Metro Manila deliveries only. Deliveries to provinces are available for an extra charge, depending on its destination.
For odd-sized or oversized boxes, please e-mail or call us with the length, width and height information and we can give you a quote.
We can repack and consolidate small items and packages for you to fit into one of our bigger boxes to save you on shipping costs.
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Q. Is there a weight limit?
A. Since we ship by ocean, there is technically no weight limit. However, we recommend that the boxes can at least be carried/handled by 2 people, for the safety of your boxes.
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Q. Are there any shipping restrictions?
A. We cannot accept the following items for shipping:
Precious metals, precious stones, jewelry, watches, currency, firearms, ammunitions, gun parts, toy guns, explosives, drugs, perishables, lewd, obscene or pornographic materials, gambling paraphernalia, industrial carbons, and diamonds, combustible materials, hazardous materials. When in doubt, please email us at forexcal@forexdkm.com.
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Q. What can I ship?
A. Books, toys, household goods and personal effects, DVDs, school supplies, clothes, shoes, bags, vitamins, furniture, electronic items, food items (non perishables). Almost anything that you can order online from Ebay, Amazon, Best Buy, Target, Gap, etc. Again, when in doubt, email us. Bigger items may also be shipped. Just advise us in advance so we can confirm.
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Q. Will I be taxed for my shipment?
A. You will not be taxed here or in Manila. The charges we quote are inclusive of taxes and Customs documentation. Certain items, however, require a tariff charge. You may call or e-mail us to inquire about these items (usually, appliances, electronics and high-end items).
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Q. How do I go about doing this?
A.
- When you place your orders with your suppliers/online vendors, have the items delivered to the following address:
Forex Cargo
Attn: YOUR NAME
12820 S. Main St.
Los Angeles, CA 90061
Tel no. 310-523-4080.
- It is important that your name is on the shipping label so we know it is for you.
- Notify us in advance by email at forexcal@forexdkm.com regarding packages that we should expect in our warehouse.
- As mentioned earlier, your packages can be repacked and consolidated into one of our boxes to save you on shipping costs. We will inform you by email as your packages arrive in our warehouse. We will also let you know the size of the box we will use to pack your items, plus the cost of shipping that can range from $25 - $75.
- E-mail us your shipping name, address and phone number in the Philippines.
- When your packages are complete and ready for shipping, we will issue you an invoice which will also include your tracking number. You may check on the status of your box by going to our website at www.forexworld.com.
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Q. Where can I have my box delivered?
A. We can ship to almost anywhere in the Philippines. We prefer to deliver to a residential address instead of a business address as deliveries often begin before and end after most office hours.
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Q. How do I pay for shipping?
A. You have 2 options:
- Deposit the Peso equivalent using the prevailing bank exchange rate into our Peso Account with PNB BDO
- Deposit to our Dollar Account with PNB.
We do not accept CODs. Payment must be made prior to the delivery of your box. Please inform us via e-mail when payment has been made. Include your invoice tracking number, method of payment (peso deposit or dollar deposit) and the date and amount of payment (in Pesos or Dollars).
If your question was not answered by this FAQ, please do not hesitate to email us at forexcal@forexdkm.com
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